IT support, your way.

Choose help as needed, everyday IT management, or IT management with stronger security.

What we are pricing

20 people, 24 Windows computers, 10 checkout devices, 2 printers and 1 Wi-Fi access point.

No servers. Office equipment is billed only when managed.

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Your setup

Pricing for the current estimated equipment count.

Itemized monthly pricing

Every charge explained: item, quantity, rate and total.

Device allowance: Each managed user covers up to two personally assigned Windows devices. Shared PCs and checkout devices are priced separately. Network equipment is charged only when managed.

What happens in a busy month?

See the cost of regular and emergency support in each plan.

Standard support hours per month10

Emergency support hours per month2

Services, side by side

The main differences at a glance. Open the full list when you need it.

¹ Support time applies to the 10-hour allowance. ² Backup of agreed email and shared files. ³ Specialist response within the agreed scope.

View detailed service coverage

¹ In Protect and Secure, hands-on support requests count toward the shared 10-hour monthly allowance; scheduled preventative maintenance is included in the recurring service. ² Cloud backup covers agreed business email and shared-file data, not full computer images, unsaved local files or checkout-system transaction databases. ³ Specialist security investigation and response coordination are subject to the agreed incident scope; no guaranteed response time is implied. Network and separate guest Wi-Fi features depend on the equipment actually installed. Hardware repairs and projects outside scope are quoted separately.

Getting started: first-month pricing

Assist has a fixed setup fee. Protect and Secure onboarding each equals one month of service.

First-month totals above exclude any separately billable support. For Protect and Secure, the first month is exactly twice the monthly recurring charge before additional support hours. From month two, only the recurring monthly amount and any support overages apply.

What onboarding covers

We review computers, printers, Wi-Fi, business accounts, shared files, user access, licensing, email setup, connected applications and security settings. Agreed initial computer and checkout device configuration is included. New hardware, major migrations and extensive remediation are priced separately.

Pricing is in USD. Final equipment counts and scope are subject to assessment.

Internal pricing and profitability

Confidential financial modeling. Customer-facing exports exclude this section.

Full financial breakdown

Customer charges, vendor costs, technician labor, allocated overhead and operating contribution.

Detailed expenses by unit

Three plans side by side, with quantity, cost per unit, and total expense for each service component.

Contribution is not accounting net profit. Taxes, indirect operating expenses, one-off project costs, and unmodeled supplier commitments are excluded.

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Profit contribution by plan

Same service volumes across plans, with different revenue and proactive administration assumptions.

Show checkout device margins

Android device economics

Pricing and supplier costs for checkout and kiosk devices, before technician time.

Onboarding and first-month profitability

One-time onboarding revenue is calculated separately from recurring service income.

Estimated onboarding labor hours per plan

Assist onboarding fee ($)

Project labor hours are assumed equal across plans until estimated separately. This table excludes extra project expenses, taxes and any unmodeled costs.